Privacy Policy

This Privacy Policy applies to our website, checkout, customer support, marketing, subscriptions, analytics, and related services. It does not apply to third-party websites or services that we do not control.

By using the website or providing personal information, you acknowledge this Privacy Policy. If you do not agree, do not use the website or provide personal information.

We collect information you provide directly, information created by your use of the website, and information from service providers such as payment processors, analytics providers, advertising platforms, email tools, subscription tools, and shipping partners.

• Identifiers: name, email address, phone number, shipping address, billing address, account details, and order identifiers.
• Commercial information: products viewed, cart activity, purchases, subscription status, returns, refunds, support history, and preferences.
• Payment information: payment status, billing details, transaction identifiers, and limited card information such as brand and last four digits. Full card numbers are handled by payment processors such as Stripe.
• Internet and device information: IP address, browser type, device type, operating system, referring URLs, pages viewed, click activity, session data, and approximate location derived from IP address.
• Marketing information: email and SMS subscription status, campaign interactions, ad attribution data, coupon use, survey responses, reviews, and feedback.
• User content: reviews, testimonials, photos, messages, questions, and other content you submit.
• Sensitive information: we do not intentionally collect sensitive health information. If you voluntarily provide health-related information to customer support, we use it only to respond to your request and do not use it for targeted advertising.

• Process payments, fulfill orders, provide subscriptions, send confirmations, and deliver customer support.
• Communicate with you about orders, shipping, returns, refunds, subscriptions, product updates, and support requests.
• Send marketing emails, SMS messages, offers, and advertisements where permitted by law and your preferences.
• Personalize website content, remember cart activity, measure ad performance, and improve our website and products.
• Detect, prevent, and respond to fraud, security incidents, abuse, chargebacks, and unlawful activity.
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
• Enforce our Terms, policies, and agreements.

We and our service providers may use cookies, pixels, SDKs, tags, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, understand conversions, and deliver or measure advertising.

• Essential cookies support checkout, security, load balancing, and basic site functionality.
• Analytics cookies help us understand site usage, traffic sources, funnel performance, and errors.
• Advertising technologies may help us measure and improve campaigns on platforms such as Meta or Google.
• Your browser may let you block or delete cookies. Some parts of the website may not work correctly without essential cookies.
• Some browsers send Do Not Track signals. Because there is no uniform industry standard for these signals, our website may not respond to them. We will honor legally required opt-out signals where applicable.

We do not sell personal information for money. We may share personal information with service providers and partners that help us operate the business.

• Payment processors, fraud prevention tools, and financial service providers.
• Shipping carriers, fulfillment providers, warehouse partners, and returns tools.
• Email, SMS, customer support, subscription, and CRM providers.
• Analytics, advertising, attribution, and website optimization providers.
• Hosting, security, database, cloud infrastructure, and technical service providers.
• Professional advisors, including lawyers, accountants, insurers, auditors, and consultants.
• Government authorities, courts, regulators, or third parties when required by law, subpoena, court order, or to protect rights, safety, and security.
• Potential buyers, investors, successors, or assignees in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.

We retain personal information for as long as needed to provide services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements. Retention periods vary by data type, purpose, and legal requirement.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

• Email marketing: use the unsubscribe link in a marketing email or contact us.
• SMS marketing: reply STOP to opt out, where SMS is available.
• Cookies: use browser settings or platform controls to block or delete cookies.
• Account and order information: contact us to request access, correction, or deletion where available.
• Advertising preferences: use controls offered by advertising platforms and device settings.

Depending on where you live and whether applicable privacy laws apply to us, you may have rights to know, access, correct, delete, or receive a copy of certain personal information; to opt out of certain sale, sharing, targeted advertising, or profiling activities; and to appeal certain decisions.

California residents may have rights under California privacy laws, including the right to know what personal information is collected, used, shared, or sold; the right to delete; the right to correct; the right to opt out of sale or sharing; and the right not to be discriminated against for exercising privacy rights.

To submit a privacy request, email hello@salties.com. We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law, subject to verification.

At or before collection, we collect the categories listed in Section 2 for the purposes listed in Section 3. We disclose those categories to the recipients listed in Section 5. We retain information as described in Section 6.

We do not knowingly sell personal information for money. Certain analytics and advertising activities may be considered "sharing" or "targeted advertising" under some state privacy laws. You may contact us to request available opt-out options.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

We operate primarily in the United States. If you access the website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If required by law, we will provide additional notice.

For privacy questions or requests, contact hello@salties.com.