Terms of Service

The website and products are operated by Truly Primal, Inc., doing business as Salties. In these Terms, "Salties," "we," "us," and "our" refer to Truly Primal, Inc.. "You" means the person visiting the website, purchasing a product, creating an account, subscribing, or otherwise using our services.

Questions about these Terms can be sent to hello@salties.com.

By using our website, placing an order, subscribing, or interacting with our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or purchase our products.

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

• You must be at least 18 years old, or the age of majority where you live, to place an order.
• You agree to provide accurate, current, and complete information when ordering or contacting us.
• You may not use our website or products for unlawful, misleading, fraudulent, or abusive purposes.

Salties products are dietary supplements. Product descriptions, ingredient information, nutrition information, serving suggestions, and other content are provided for general informational purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Statements about dietary supplements have not been evaluated by the U.S. Food and Drug Administration unless expressly stated otherwise.
• Consult a qualified healthcare professional before using any supplement if you are pregnant, nursing, under medical supervision, taking medication, have a medical condition, or have been advised to restrict sodium, potassium, magnesium, or other electrolytes.
• Use products only as directed on the label. Do not exceed recommended use.

When you place an order, you are making an offer to purchase the selected product. We may accept or decline any order for any lawful reason, including suspected fraud, inaccurate information, product unavailability, pricing errors, or violation of these Terms.

Product availability, pricing, promotions, bundles, and subscription options may change without notice. If we cancel an order after payment has been processed, we will issue a refund to the original payment method unless otherwise required or permitted by law.

• Prices are listed in U.S. dollars unless otherwise stated.
• You authorize us and our payment processors to charge the payment method you provide for your order total, including product price, shipping, taxes, and any applicable fees.
• Payment processing is handled by third-party payment providers such as Stripe. We do not store your full card number.
• You are responsible for any taxes, duties, or charges that apply to your purchase.

If you choose a subscription, you authorize recurring charges at the subscription interval shown at checkout, unless you skip, pause, cancel, or modify the subscription before the next renewal is processed.

• Subscription pricing and benefits may change, but changes will apply only as permitted by law and disclosed to you where required.
• You are responsible for keeping your payment method and shipping information current.
• You may cancel by using the account or subscription tools we provide, or by contacting support at hello@salties.com.
• Cancellation prevents future renewals; it does not automatically cancel an order that has already processed or shipped.

Shipping estimates are estimates, not guarantees, unless we expressly state a guaranteed delivery date. If no shipping time is stated, we follow applicable U.S. rules for online orders, including the requirement to ship within the applicable legal timeframe or provide required delay notices and refund options.

• Risk of loss passes to you when the carrier confirms delivery to the shipping address you provided, subject to applicable law.
• You are responsible for providing a safe and accurate shipping address.
• If tracking shows delivery but you cannot locate the package, contact the carrier and email us so we can review available options.
• We currently collect shipping information for U.S. orders through checkout.

Our customer-facing return and guarantee policy is posted on the Returns page. If that policy conflicts with these Terms, the Returns page controls for return procedures and refund timing, unless applicable law requires otherwise.

Refunds are generally issued to the original payment method. Original shipping charges may be non-refundable unless required by law or unless we determine the issue was caused by our error.

The website, brand names, product names, logos, graphics, images, text, designs, code, and other content are owned by or licensed to Truly Primal, Inc.. You may use the website for personal, non-commercial shopping and informational purposes.

You may not copy, scrape, reproduce, sell, reverse engineer, or exploit the website or content except as expressly allowed by us in writing or by applicable law.

If you submit reviews, photos, testimonials, feedback, ideas, comments, or other content, you grant us a worldwide, royalty-free, transferable license to use, reproduce, edit, publish, translate, distribute, and display that content in connection with our business, marketing, products, and services.

• You represent that your submitted content is truthful, your own, and does not violate anyone else's rights.
• We may moderate, remove, or decline to publish user content at our discretion.
• We are not required to compensate you for ideas, suggestions, or feedback you provide.

• Interfering with the operation, security, or availability of the website.
• Using bots, scrapers, crawlers, or automated tools without our written permission.
• Attempting to access accounts, systems, data, or checkout processes without authorization.
• Submitting false, misleading, abusive, obscene, defamatory, or infringing content.
• Using the website to violate laws, regulations, intellectual property rights, privacy rights, or payment network rules.

Our website may use third-party services for payments, analytics, advertising, shipping, email, SMS, subscriptions, hosting, fraud prevention, and customer support. Those services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

The website and products are provided on an "as is" and "as available" basis, except as expressly stated in our written policies or required by law. We do not guarantee that the website will be uninterrupted, error-free, secure, or free of harmful components.

To the fullest extent permitted by law, we disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

To the fullest extent permitted by law, Truly Primal, Inc. and its officers, directors, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or business interruption.

To the fullest extent permitted by law, our total liability for any claim related to the website, products, or these Terms will not exceed the amount you paid to us for the product or service giving rise to the claim.

You agree to defend, indemnify, and hold harmless Truly Primal, Inc. from claims, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or violation of another person's rights.

These Terms are governed by the laws of Texas, without regard to conflict of law principles, except where applicable consumer protection laws require otherwise. Before filing a legal claim, you agree to contact us at hello@salties.com so we can try to resolve the issue informally.

Contact us at hello@salties.com for questions about these Terms, orders, subscriptions, returns, or product support.